Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Variable Editor only displays three records of a multi-row variable set when List v3 is active - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Variable Editor only displays three records of a multi-row variable set when List v3 is active
KB0818315

Variable Editor only displays three records of a multi-row variable set when List v3 is active


322 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

When viewing a request item the variable editor only displays three records of a multi-row variable set, but when user "Inspects the HTML element " all the lines are presented correctly 

Release

New York Patch 4 Hot Fix 1

Cause

List v3 is active

Resolution

As a workaround, follow below steps and review the associated PRB1358355 for more details.

  1. Disable List v3
  2. System Properties > List v3
  3. Type cache.do into the Filter Navigator and click ENTER
    4. Log out/Log back in

We are discontinuing support for List v3 while our team continues to work on building a better and more robust solution for ServiceNow Lists. As such, the List v3 Plugin was not available starting in the London Release due to a number of factors. First and foremost, the frustration our customers have experienced with the product.

For now, to resolve any unacceptable issues with List v3, we strongly urge using list v2 until such time we can release the new product since we feel it is superior, and a workable solution for most situations.

During this time, we will only address critical outages and security-related defects with list v3, so that our development resources can continue moving forward with our new list component that is found in Agent Workspace.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

No attachments found

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.