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Request [sc_request.parent] related list not visible on Incident form - Support and Troubleshooting
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  • Request [sc_request.parent] related list not visible on Incident form
KB0818284

Request [sc_request.parent] related list not visible on Incident form


491 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Cannot see the Request (sc_request.parent) related list on the incident form even after configuring it.

Release

ALL

Cause

The "Omit if empty" option is checked on the list control for the related list

By default "Omit if empty" is set to true when shipped OOB.

Resolution

Go to the list control for the related list (sc_request.parent) and uncheck the "Omit if empty" option: /sys_ui_list_control_list.do?sysparm_query=nameSTARTSWITHincident%5Erelated_listSTARTSWITHsc_request.parent&sysparm_view=


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