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Description

When running imports against a target record field which is configured with a Choice List, it does not update the field with the correct value.

Release or Environment

All ServiceNow platform releases.

Resolution

  • If you're utilizing a source script on your Field map, implement the script to return the Label of the option in Choice List.
  • If it's possible, adjust the data source to have Label in the source data, so that you can use Field map with a direct Source to Target mapping.

Article Information

Last Updated:2020-03-19 02:13:39
Published:2020-03-18