When running imports against a target record field which is configured with a Choice List, it does not update the field with the correct value.
Release or Environment
All ServiceNow platform releases.
- If you're utilizing a source script on your Field map, implement the script to return the Label of the option in Choice List.
- If it's possible, adjust the data source to have Label in the source data, so that you can use Field map with a direct Source to Target mapping.