Issue with submitting form in CSM Portal when the user does not have "snc_internal" roleDescription When a customer tries to submit the Create Case record producer, it is stuck in Submitting and does not proceed further, even though the user has snc_customerservice.customer Steps to reproduce: Create an user with snc_customerservice.customer role and snc_external roleNavigate to csm portalTry to place the case request using "Create Case" icon that redirects to the OOTB record producer that creates a record on sn_customerservice_case tableOnce the user submits, the form just says "Submitting" but does not redirect to "ticket" pageRelease or EnvironmentAny environmentCause403 Forbidden error as the External users are not authorized to access the Scripted REST APIResolution> During Investigation, it is found that there is a Forbidden error and you should see something similar in the node logs, 03-12 04:58:22 (105) Default-thread-2 63D76BF4DB6B441023B832BC7C9619C5 txid=5f1fafb0dbab *** Start #146441 /api/now/sp/rectangle/057943523bb31300bfe04d72f3efc4f0, user: test.user@test.com, impersonated by: sabareesh.vysyaraju@snc2020-03-12 04:58:22 (105) Default-thread-2 63D76BF4DB6B441023B832BC7C9619C5 txid=5f1fafb0dbab #146441 [REST API] RESTAPIProcessor : EXTERNAL_USER_REST_ACCESS: user='test.user@test.com' api='/api/now/sp/rectangle/057943523bb31300bfe04d72f3efc4f0'2020-03-12 04:58:22 (128) Default-thread-2 63D76BF4DB6B441023B832BC7C9619C5 txid=5f1fafb0dbab *** End #146441 /api/now/sp/rectangle/057943523bb31300bfe04d72f3efc4f0, user: test.user@test.com, impersonated by: sabareesh.vysyaraju@snc, total time: 0:00:00.034, processing time: 0:00:00.034, SQL time: 0:00:00.007 (count: 14), source: 37.98.232.60 , type:rest, method:POST, api_name:now/sp, resource:now/sp/rectangle/{rectangle}, version:Default, user_id:bd16392cdb67041023b832bc7c961967, response_status:201 >Fix for the above error is, check if there is any Scripted Rest API in "sys_ws_definition" table is blocking the User and it is clearly documented that the users with snc_external role alone are restricted, https://docs.servicenow.com/csh?topicname=explicit-roles-in-csm.html&version=latest >Also check for the Store App "Service catalog Rest API" has been installed as this imports lot of scripted API and which would not allow the external users to place the request through CSM portal