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Description

After activating On call scheduling Plugin we are getting error messages while saving any record

Cause

Below script include was customized and did not receive the latest version.

/sys_script_include.do?sys_id=00de3ea6c0a81701018849faa834ee9c

On line 9 of above script include, instance uses the fully qualified package path for the OnCallRotation java class - "this.onCallRota = new Packages.com.snc.on_call_rotation.OnCallRotation();".

Instead of this, use the recommended GlideScriptable class "SncOnCallRotation" in its place and that should take care of the issue.

Resolution

Replace line no.9 from above script include

from

this.onCallRota = new Packages.com.snc.on_call_rotation.OnCallRotation();

to

this.onCallRota = new SncOnCallRotation();

Article Information

Last Updated:2020-03-17 04:46:00
Published:2020-03-17