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IP's are not discovered if XML shows encryption against fields used in discovery process such as IP and serial number - Support and Troubleshooting
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  • IP's are not discovered if XML shows encryption against fields used in discovery process such as IP and serial number
KB0817711

IP's are not discovered if XML shows encryption against fields used in discovery process such as IP and serial number


277 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

IPs that are not getting discovered event though you may have the credential in the discovery credentials table and are validated.

Release

New York

Cause

Encrypted serial number / IP which is used in the discovery process.

 

 

Resolution

Encryption of the CI can be seen by examining the XML of the record.

If you see encryption on the IP or serial number which is used in the discovery process then this will fail at this step.

You can decrypt the IP / serial number then retry the discovery process.


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