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Communication plans aren't showing up in the Major Incident Workbench - Support and Troubleshooting
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  • Communication plans aren't showing up in the Major Incident Workbench
KB0817577

Communication plans aren't showing up in the Major Incident Workbench


1047 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Communication plans aren't showing up in the Major Incident Workbench but they are present on the Major Incident record

Release

Madrid

Cause

The communication plan is being created on the wrong table and has the incorrect Communication plan class

Resolution

The communication plans have to be created on the Incident Alert table and should have a class name of 'Incident Communication Plan'


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