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Description

Pattern 'Netscaler load balancer' does not update dscy_route_interface.cmdb_ci field, which it should as per the below documentation.
https://docs.servicenow.com/bundle/newyork-it-operations-management/page/product/discovery/concept/c_LoadBalancerCitrixNetscaler.html#c_LoadBalancerCitrixNetscaler

Steps to Reproduce

1. Run discovery against a netscaler load balancer
2. Navigate to 'dscy_router_interface' table which shows CI field is not populated by Netscaler load balancer pattern.

Workaround

Modify step in Netscaler load balancer pattern:

53.4 Ref/Rel between Interface and Netscaler

Resolution: Direction of the reference between tables cmdb_ci_lb_netscaler to dscy_router_interface should be changed from 'parent to child' to 'child to parent' as per metadata hosting rule.


Related Problem: PRB1379284

Seen In

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Intended Fix Version

Paris

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Associated Community Threads

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Article Information

Last Updated:2020-04-17 06:16:34
Published:2020-04-17