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Patch method in Change Management API is not updating State fields - Support and Troubleshooting
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  • Patch method in Change Management API is not updating State fields
KB0816149

Patch method in Change Management API is not updating State fields


2379 Views Last updated : May 23, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

API : Change Management

NameSpace: sn_chg_rest

Normal (Patch) method to update the "state" is throwing error as below

Normal Change Request cannot move to state: scheduled

 

Resolution

You need to pass the `Label` value in Change Management API, but in table API it should be the value

Namespace= sn_chg_rest

API Name= Change Management

API version= latest

PATCH https://<instance-name>.service-now.com/api/sn_chg_rest/change/standard/{sys_id}

Related Links

Refer more in detail: https://developer.servicenow.com/app.do#!/rest_api_doc?v=madrid&id=c_change-management-api


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