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Description

The date/time field in ServiceNow is ending up with question mark. (Ex :- Created/ Updated such kind of fields) Please refer below screenshot. 

 

Release or Environment

All

Cause

The system property 'glide.sys.time_format' has been changed to '?' instead of time format like HH:mm. Hence all the date/time fields has been changed to '?' instead of actual time.

 

Resolution

Navigate to sys_properties.LIST and search for 'glide.sys.time_format'. Open the record. 


https://XXXXXXXX.service-now.com/nav_to.do?uri=%2Fsys_properties.do%3Fsys_id%3D2851c40e0a607c35003b014cd3e4343b

Update the value field with HH:mm:ss as shown in screenshot below. 


Article Information

Last Updated:2020-05-20 23:10:11
Published:2020-05-21