Notifications

1 views

Description

Service offering SLA is not getting attached to the Requested Item record

Release or Environment

Madrid

Cause

The Service Offering record visibility was restricted in the domain of the Requested item.

Resolution

If the Service Offering SLA is not attached to the task record, please review the proper configuration of the Service Offering and its relationship with Service Commitment and the SLA definition.

In a domain separated instance, if the relationships are configured properly and if the issue still persists, the issue should be with the visibility of the Service Offering record in the domain of the Requested Item record.

Sometimes custom query business rule may be blocking the access to the record even though the Service Offering record is in Global scope.

Please note that the query business rules defined on the 'cmdb_ci' table extends to the service offering table as well.

Article Information

Last Updated:2020-03-06 12:07:19
Published:2020-03-06