When users use the '@' Mention feature in the Activity Formatter the platform code does a short impersonation of the user 'mentioned'. This can generate extra login Event[sysevent] records. The suggested workaround is to ignore login events without a corresponding external.authentication.succeeded Event.
Steps to Reproduce
- login to any OOB NY instance with demo data
- sysevent.list and note your actual login Event (example screenshot attached: My actual login)
- go to any Incident and use the @ Mention in a worknote update, e.g @Beth Anglin Are you there? (example screenshot attached: Mention feature in INC)
- Back to sysevent, check out how many extra login Events were created (example screenshot attached: All the extra login events created by Mention)
(screenshots done on an employee instance that no one else was using at the time)
The suggested workaround is to ignore login events without a corresponding external.authentication.succeeded Event.
Related Problem: PRB1388054