Notifications

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Description

The variable "Lane wip limit" is incorrectly set when renaming or creating a new lane in Visual Task Board. This will trigger to condition in the "Lane limit Exceeded" notification if a user move a card in that lane.

Steps to Reproduce

1. Log into a New York instance
2. Create a freeform Visual Task Board. Notice the "Lane wip limit" values are -1 (To Do, Doing, Done).
3. Rename a lane, for example "To Do" to "To Do2". The value is removed when it should stay at -1.
4. Run the script listed below in the script background and see that it is in fact equal to 0:
var gr = new GlideRecord('vtb_lane');
gr.get('sys_id of the lane here');
gs.print(gr.lane_wip_limit);

5. Create a new Lane. The Lane wip limit shows empty, when checked with the script above it returns 0, when it should be -1. Hence this is interfering with the Notification below that checks for value = 0 or greater:
Notification "Lane limit Exceeded" located at:
/nav_to.do?uri=sysevent_email_action.do?sys_id=7ad70120b7403300bf6bea56ee11a9e4%26sysparm_view=advanced

When a new lane is created, the Lane wip limit should be set to - 1 not to 0 because, if the user move the card to the lane, it will trigger that condition above since the limit is not set to -1 but to 0 instead (per default it should be set to -1.

Workaround

This problem has been fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.


Related Problem: PRB1382289

Seen In

New York Patch 1
SR - IntegrationHub - F5 Integration v1.0.3
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Configuration Compliance - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

New York Patch 8
Orlando Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-08-04 16:51:05
Published:2020-06-09