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How to remove unused notification preferences from user preference lists - Support and Troubleshooting
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KB0815948

How to remove unused notification preferences from user preference lists


1010 Views Last updated : Oct 28, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Learn how to remove unused notification preferences that appear in users' preference lists. For example, unused system notifications for the Targeted Communication application can still appear under System Setting > Notifications > Targeted Communications.

Release

All supported releases

Cause

By default, all enabled system notifications appear in the Notification Preference list for users. 

Resolution

To prevent notifications from appearing in the Notification Preference list:

  • Disable the specific notifications you want to remove.

For the Targeted Communications example, disable these notifications:

  • Targeted Communication Publication
  • Targeted Communication Send Email
  • Publication Sample

Note: For the Publication Sample notification, to deactivate it, you must enable the Inserted check box option in the notification settings.

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