Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
To stop Notification preference  appearing on the list of Preferences if they are not used by the users. - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • To stop Notification preference  appearing on the list of Preferences if they are not used by the users.
KB0815948

To stop Notification preference  appearing on the list of Preferences if they are not used by the users.


912 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

To stop Notification preference  to show up on the list of Preferences , as they are not used by the users.

Like example below.

  • System notifications for Targeted Communication application not used by some customers and their users.
  • System Setting -> Notifications -> Targeted Communications.

How to remove this option from System Setting of users.

Release

Any

Cause

It is expected that any system notification that is enabled will show up on the Notification Preference list of the user.

Resolution

To stop them appearing on the Notification Preference list,

Please DISABLE those notification that doesn't want to show up in the Notification preference list.,

In this example., 

Disabling(Deactivating) the below Notifications removes "Targeted Communications" Notifications from the Notification Preference list.

  1. Targeted Communication Publication
  2. Targeted Communication Send Email
  3. Publication Sample.

 

Related Links

Note: The third Notification- "Publication Sample", we have to enable the "Inserted" Check-Box Option in the Notification to de-activate it.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.