Notifications

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Description

When LDAP down, different messages are displayed for different users.

 

User 1 might get:

Your account is configured to use LDAP authentication, and we cannot currently connect to the LDAP server. Please contact your ServiceDesk to resolve this issue.

User 2 might get:

Your account is configured to use LDAP authentication, and we cannot currently connect to the LDAP server. Please contact your ServiceDesk to resolve this issue. To obtain a password for one-time login, click here. An email message containing the password will be sent to you.

Release or Environment

Applicable to all releases

Cause

This is expected OOB behavior. If a user has the notification disabled OR does not have any email value in the email field for the sys_user record, then the message will be displayed as for user 1 above, since the system cannot send emails.

Resolution

If it is desired that users get message like user 2, then it is required that the users have notifications enabled on the sys_user table and have valid email address in their sys_user record.

Article Information

Last Updated:2020-03-04 14:55:38
Published:2020-03-04