Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Unable to adjust impact rules in service mapping map - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Unable to adjust impact rules in service mapping map
KB0815923

Unable to adjust impact rules in service mapping map


303 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When attempting to adjust impact rules for a service map in the Event Management Dashboard, the widgets to do this task are greyed out and it is not possible to modify them. They seem to be in a read-only state.

 

Release

NewYork

Resolution

Add admin role to the user should help to fix the issue. If issue persist, please try remove browser cache.

 

Related Links

Steps to reproduce:

Navigate to Event Management Dashboard module.
Access service map by double click tile.

Click on "Impact" button at bottom left.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.