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Description

Under a specific set of circumstances, when navigating through the To-dos in the "HRM Todos Summary" widget, variables part of HR Record Producerare not copied over to the created HR case.

Steps to Reproduce

1. On the ESC portal, have some To-dos which are supposed to submit a Record Producer
2. Click randomly on some of the To-dos listed in the left-hand panel of "HRM Todos Summary" widget.
3. Submit the RP

>> Sometimes the RP submits correctly. Other times the values selected for the RP variables get lost and their value is NULL.

Workaround

1. Replace line 4 of HRJ Task HR Service (hrj-task-hr-service) widget

<sp-widget widget="data.hrCatItemWidget"></sp-widget>

with below line
<sp-widget widget="::data.hrCatItemWidget"></sp-widget>

2. Change the state of any Restricted Caller Access (RCA) record that might have been invalidated back to 'Allowed'.


Related Problem: PRB1385665

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version

Paris

Fixed In

New York Patch 9
Orlando Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-07-01 06:28:18
Published:2020-03-02