Under a specific set of circumstances, when navigating through the To-dos in the "HRM Todos Summary" widget, variables part of HR Record Producerare not copied over to the created HR case.
Steps to Reproduce
1. On the ESC portal, have some To-dos which are supposed to submit a Record Producer
2. Click randomly on some of the To-dos listed in the left-hand panel of "HRM Todos Summary" widget.
3. Submit the RP
>> Sometimes the RP submits correctly. Other times the values selected for the RP variables get lost and their value is NULL.
1. Replace line 4 of HRJ Task HR Service (hrj-task-hr-service) widget
with below line
2. Change the state of any Restricted Caller Access (RCA) record that might have been invalidated back to 'Allowed'.
Related Problem: PRB1385665