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Problem category and subcategory fields missing - Support and Troubleshooting
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KB0815505

Problem category and subcategory fields missing


768 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The fields "category" and "subcategory" are missing from the problem table. We compared with an instance Out of the box and those fields seem to be missing only on our instances. This is affecting both OneLight and OneLightDev instances I could not find any records in sys_metadata_delete or sys_audit_delete representing those fields

Release

Plugin "Problem Management Best Practice — Madrid" not enabled

Resolution

The category and sub-category choices are installed with the plugin Problem Management Best Practice — Madrid plugin
In OOB instance, the plugin is per default installed and it will create entries for category and sub-category in the Choice Set [sys_choice_set] table.
https://docs.servicenow.com/


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