Issue
User is not able to submit the Request through the New call module when they're not able to access the catalog item due to user criteria.
Release
New York Patch 5.
Cause
This is expected behavior in both Madrid and New York.
Resolution
- Revert the customized UI page to OOTB version by clicking on the "Revert to base system" button.
https://xxxxxxxx.service-now.com/nav_to.do?uri=sys_upgrade_history_log.do?sys_id=51406bc21bbe001097b142eacd4bcb12 - Add the user to the user criteria so that they will get permission to access the catalog item.
- If user criteria are not needed, you may remove user criteria from the catalog items 'Available for' section.
Related Links
Go through the parent case CS4585793.
