Notifications

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Description

Unable to set the priority as a condition under the notification, It won't take the values.

Steps to Reproduce

1. Login to NewYork Instance
2. Go to sysevent_email_action list
https://InstanceName.service-now.com/sysevent_email_action_list.do
3. Click on "New"
Name: Test SNOW
Table: Incident
4. Go to "When to send" tab
Select: Insert/update (You can select any option)
5. Add the below condition
Priority > Between > "P1" AND "P2
6. Save the form

Once you open the same form again, you can see that the condition "Priority > between > "None" AND "None" " is showing the priority as "None".

Expected behavior: Record should save the condition "Priority > Between > "P1" AND "P2" ".

Actual behavior: Record does not save the condition, it saves the priority as none "Priority > between > "None" AND "None" ".

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1372337

Seen In

New York Patch 1

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-24 00:42:21
Published:2020-03-24