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Reference qualifier not working for cmdb_ci field on change_request form - Support and Troubleshooting
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  • Reference qualifier not working for cmdb_ci field on change_request form
KB0815336

Reference qualifier not working for cmdb_ci field on change_request form


1078 Views Last updated : Jun 27, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

The reference qualifier on the "Configuration Item" field on the Change Request form does not appear to filter correctly.

Release

All releases

Cause

Check to make sure that there are no sys_choice records for the 'cmdb_ci_spkg' table which are conflicting with the same choices for the cmdb_ci table.  Out of the box, there are no sys_choice records for the 'cmdb_ci_spkg' table.

Resolution

If found, remove conflicting sys_choice records on cmdb_ci_spkg in order to restore correct choice values.  Doing so should correct the behavior of the reference qualifier.


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