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Description

Any field that is added to the readonly list of the standard change properties, for example Type, and is not set within the template, does not keep its value and a message is shown stating that the field has been modified.

Steps to Reproduce

  1. On Standard Change Properties screen, add Type field to 'List of fields that cannot be altered on a Change Request created from a Standard Change Template':
    2. Create a new Standard Change. Navigate to Change->Create New-> Select Standard Change from Interceptor:
    3. Select 'Network Standard Changes'->'Add network switch to datacenter cabinet':
    4. On header of Change for, right click and select 'save'
    5. On Change form, change Assignment Group and click Save.
    6. Receive error messages:
    Fields Type populated from a Standard Change Template cannot be modified.
    Type cannot be changed to standard for Change Requests
    Invalid update

Workaround

  • Open the Business Rule "Restrict Fields from Standard Change" that runs on Change Request Table.
  • Untick the option to run on Insert, so the business rule only runs on Update
  • Save the Business Rule
  • Go to [sys_update_xml] and find the record created for the above update and delete it so that the next upgrade will not consider this business rule to be customized

Related Problem: PRB1381213

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response Flow Designer Content - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - VirusTotal Integration - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Intended Fix Version

New York Patch 10 (NP10)
Paris

Fixed In

Orlando Patch 5

Safe Harbor Statement

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Associated Community Threads

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Article Information

Last Updated:2020-06-28 09:13:04
Published:2020-04-30