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Description

Non-ITIL Users are unable to see the variables in the Approval record on the Mobile app.
The issue is not seen for the RITM that is submitted by the same logged-in non-itil user.

Release or Environment

New York and above

Cause

The user doesn't have the required role to read the variable. The "approver_user" role doesn't grant read access to variables.

Resolution

Assign 'sn_request_read' role along with the 'approver_user' role to the non-ITIL user.

Article Information

Last Updated:2020-02-24 20:44:32
Published:2020-02-25