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Description

Barcode scanning for SN Classic Mobile App does not work with iPhone 11

Steps to Reproduce

Specific test instance already configured for this:
1. In the Classic Mobile App, log into the instance.
2. Swipe right on the homepage to view 'Favorites' page.
3. Select the pink 'TEST BARCODE' module
4. Tap the upper area (title) of the screen to drill down to the Record view of the form.
5. You should see a field called 'Test Barcode'. Tap the barcode icon on the right side of this field.
6. Scan any barcode you have lying around your desk (e.g. tissue box, screen wipes)

Results:
The green boundary does not display correctly, blinks, and does not scan the barcode



Generic instructions:
1. Create a new String field on a form
2. In the String field's attributes, add 'Enable Barcode Scanning' with the value of 'true'
3. Log into the SN Classic Mobile App on the iPhone X and navigate to the form with the String field.
4. Tap the barcode icon on the right side of this field

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.



Related Problem: PRB1385448

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - Audit Management PA Content - Madrid 2019 Q1
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - GRC Workbench - New York 2019 Q3
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Policy and Compliance PA Content - Madrid 2019 Q1
SR - IRM - Risk Management - New York 2019 Q3
SR - IRM - Risk Management PA Content - Madrid 2019 Q1
SR - IRM - SIG Assessment Legacy - Madrid 2019 Q1
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - VR - Vulnerability Response - New York 2019 Q3

Fixed In

Paris

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-06-26 12:47:25
Published:2020-06-26