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Description

After upgrading to New York the domain center, <your_instance>.service-now.com/domaincenter, does not properly load the audit reports. The reports display the message Building Chart...please wait, but the chart/report never loads.

Release or Environment

New York+ 

DomainCenter

Cause

The Report widget is not up to date

Resolution

The issue can be resolved by importing the latest version of the Report widget for the platform version. 

1) In an OOB instance with the same version the customer has, navigate to sp_widget.list

2) Find the Report widget and export the record xml

3) In the affected instance, navigate to any list view

4) Import the Report widget that was exported in step 2

Article Information

Last Updated:2020-04-08 06:58:24
Published:2020-04-08