Average benchmark for transaction response time for ServiceNow instances
We do not provide any benchmark transaction timings - as it depends how your instance is configured, what the instance data footprint is like, and how many widgets on a home page etc.
However if you would like to view the client average response times for an instance so you can view any trends, one way to do this is using the client transaction logs.
You can view the average client response times by using the client transaction log.
Transaction logs from today:
Anotheroption could be to create a report like this