Template should be applied, on clicking a module (ex: create New Incident) based on the value in the Arguments field. 


Steps to create a module:

  1. Go to list of modules :sys_app_module.list
  2. Click on New and fill up the Mandatory details.

For example: 

  • Name : Test NewInc
  • Application Menu: incident
  • Order : 50
  • Link Type: New Record
  • Table: IncidentArguments: &sysparm_template=Test TemplateINC --> (name of the template)

          3. Click on Submit.    

NOTE: If the previous steps do not work in New York, please set to false the system property: glide.ui.encode_module_uri. This is the workaround mentioned in KB0820231. Please note, in Orlando or newer versions, the workaround is not needed. 

Article Information

Last Updated:2020-10-21 08:17:42