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Description

Approval history for approval group is empty on records even though the record is approved. This is happening when the flow designer is in place for that particular record which is using the approval group action.

Steps to Reproduce

  1. Log onto any New York version instance.
  2. Create a flow designer with 'Approval user' and 'Approval group' actions.
  3. Attach the flow designer to any available item.
  4. Submit the item.
  5. Add the 'Approval history' field to the requested item form.
  6. Request for approval/approve the request on the record with both approval user and approval group.
  7. Notice the 'Approval history' field is empty.

Workaround

Please go to sysapproval_approver table and business rule "Approval Events (Task)", Then search for function "updateTask" and comment below condition (lines 78, 79)
if (!current.group.nil())
return;


Related Problem: PRB1372344

Seen In

SR Shodan Kingston r1 - v5.0.10
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - PA Premium Integration - New York 2019 Q3
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Cloud Management Google Cloud Connector - v1.0
SR - ITOM - Cloud Management Terraform Connector - v1.1
SR - ITOM - CMDB CI Class Models - 201908
SR - ITOM - Discovery and Service Mapping - 201908
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Exchange OnPrem Integration - New York 2019 Q3
SR - SIR - Have I Been Pwned Integration - New York 2019 Q3
SR - SIR - PhishTank Kingston r1 - v5.0.9
SR - SIR - Qradar SIEM Integration - Madrid 2019 Q1
SR - SIR - ReverseWhoIs Integration - Madrid 2019 Q2
SR - SIR - RiskIQ Integration - New York 2019 Q3
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response Flow Designer Content - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Security Incident Response UI Patch - London 2019 Q2 v.6.2.3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - SIR - Threat intelligence - New York 2019 Q3
SR - SIR - ThreatCrowd Integration - Madrid 2019 Q1
SR - SIR - WHOIS Integration - New York 2019 Q3
SR - VR - Rapid7 - London 2019 Q2 v.6.2.1
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2
SR Hybrid Analysis Kingston r1 - v5.0.9

Fixed In

New York Patch 4 Hot Fix 2
New York Patch 5
Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-02-27 12:25:55
Published:2020-02-19