Notifications

14 views

Description

  • Post Configuration of PRTG connector and mapping with credentials, when the Test Connection is executed the connector shows status as Error status with the below message.
Connection test failed: ERROR EXECUTING REQUEST: Method failed: (/api/table.xml) with code: 401 - Invalid username/password combo TypeError: Cannot read property "0" from null Check point from our side: 

Cause

  • The issue is observed with the Password used for configuration.

Resolution

  • In order to resolve this issue, please check below:
    • The username should be defined in the PRTG system (in the user management screen)
    • The password should be taken from PRTG (and it should be hashed).

  • If there are no users in the PRTG system (in the user management screen), you should define one. After making the above changes, the connector started working without any issue.

Article Information

Last Updated:2020-02-14 07:32:22
Published:2020-02-14