Notifications

34 views

Description

The User would like to hide the attachment button (paper clip) on an Agent workspace case form.

Resolution

1. Go to this link:
/sys_declarative_action_definition_list.do
2. Open the record name attachments
3. In the related list "declarative action assignments" you should see two actions. One table global the other incident. If you disable the one for the global table that should deactivate the paper clip on AWS case forms.

Article Information

Last Updated:2020-02-12 07:02:45
Published:2020-02-12