Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Count mismatch in multi-level pivot table report - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Count mismatch in multi-level pivot table report
KB0813716

Count mismatch in multi-level pivot table report


743 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Multi-level Pivot table report values are not displayed correctly for choice field types.

Release

All Releases

Cause

In Multi-level Pivot table report if the group by field contains invalid choices then values will not be displayed in report if the 'Display missing choice list entries' property is checked 

Resolution

1) Login to instance.

2) Navigate to "UI Properties" module Under System properties application

3) Clear the check box for the 'Display missing choice list entries' property 

4) Clear instance cache.

 




The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.