How to request a new/modify VPN or Decommision one

ServiceNow provides secure communications with customer networks over the public Internet using IPsec VPN technology. If you would like to request a new VPN or modify an existing VPN connection or Decommission VPN tunnels please perform the steps detailed in resolution.

General

Not applicable

Making new or adjusting current VPN

1. Login to your Hi portal. https://support.servicenow.com/now
   
   
2. Automation Store > Service catalog > VPN Requests
    
3.  You will get a form like this:
   
   
   
   • Despite it saying "what is the name of your production instance this VPN will be used for" all this means is what is your primary Production instance you have licensed with ServiceNow. The actual tying of the VPN whether to a PROD or Sub-Prod instance will be done by our network team with your network engineer. So please disregard any concerns with this.
     
     
4. Once submitted it will create a corresponding Change which would be assigned to our Networking team and will work with your network team accordingly.

Decommissioning an Existing VPN

1. Request the customer to open a VPN request for 'Decommission VPN Tunnels' in the Automation store of the NowSupport portal.
   
   
2. Customers should provide these details: Type of VPN Request, Instance name associated with the VPN tunnel, and Name of the VPN tunnel.
   
   
3. Once the request is submitted, our Network Operations team will take care of the request. 
   
   

Product Documentation: Virtual Private Network (VPN)