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Description

While in conversation with a chat, a guest user is unable to see when the customer/agent is typing.

Steps to Reproduce

1. Start a chat with guest user.

2. Accept the chat with an agent.

3. Start typing on the agent side. The guest on the other side can not see the text prompt that you are typing.

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.


Related Problem: PRB1355193

Seen In

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Intended Fix Version

Quebec

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Associated Community Threads

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Article Information

Last Updated:2020-07-09 08:32:18
Published:2020-07-09