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Description

When you have user criteria on an item to make it available for a specific user group, it requires to clear the cache in the instance when you add a new user into that group. Otherwise, it doesn't become available for that user.

Steps to Reproduce

Steps are for out-of-box instance with demo data.

- Navigate Service Catalog --> User Criteria
- Add new criteria as below:
Name: test
Group: RMA Approvers (Create new group if needed.)
Available For Catalog Item: Access
- Log in to the instance with OOB ITIL user and you will see that the "Access" item is not available in the software catalog.
- Add itil user to RMA Approvers group and then check the item in portal again.

Actual Behaviour: It is still not visible even logout/login. However, after running cache.do, it becomes visible again.
Expected Behaviour: It should be available as soon as you add the user to that group.

Workaround

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Related Problem: PRB1384718

Seen In

There is no data to report.

Fixed In

Orlando Patch 2 Hot Fix 1
Orlando Patch 4
Paris

Associated Community Threads

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Article Information

Last Updated:2020-11-04 01:24:23
Published:2020-04-21