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Description

In Now Mobile, open an incident and keep Now Mobile open on the screen. Update the incident via the web platform.  The Mobile app does not live update.  Backing out and reloading and going back into the incident does load the updates.

 

1. Open an incident in the Now mobile app
2. Open the same incident in the desktop client
3. Update something like the short description and save the change
Notice that the record does not update on the mobile app until doing a refresh

Release or Environment

New York

Cause

NOW Mobile does not have live update capabilities at this time.

Resolution

To see the most up to date case, a manual refresh is required.

Article Information

Last Updated:2020-02-04 15:18:03
Published:2020-02-04