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Related list are not showing on the pop-up display when clickling on the reference icon ('i' or eye) - Support and Troubleshooting
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  • Related list are not showing on the pop-up display when clickling on the reference icon ('i' or eye)
KB0813184

Related list are not showing on the pop-up display when clickling on the reference icon ('i' or eye)


896 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The reference icon is set with the following properties:

  • glide.ui.clickthrough.popup
  • glide.ui.clickthrough.popup.direct

 

Release

All

Cause

The property glide.ui.clickthrough.popup has been set to true.

Resolution

The behavior that you are seeing in the popup browser window is expected behavior and cannot be modified to display the related lists, please see the following documentation:
https://docs.servicenow.com/csh?topicname=r_AvailableSystemProperties.html&version=latest

it states: "glide.ui.clickthrough.popup:
Enables (true) or disables (false) displaying the pop-up diamond icon for a reference field and opening a new window when the icon is clicked.
Note: Related lists do not appear on forms opened in the pop-up window." 


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