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Description

Alerts are not being created from events as new arriving events have event type different from the one we have listed in em_event_type. So the new events never get processed event though Event Management - Process Events is running for every 5 secs.

Release or Environment

Affected version(s): New York

Cause


=>It is cache problem. it looks like the new arriving events have event type different from the one we have listed in em_event_type.

Resolution


=>It is cache problem. it looks like the new arriving events have event type different from the one we have listed in em_event_type.
The code tries to add those types to the table , and because cache is not refreshing it tries to do it multiple time and fails because of unique constrain.

=>In order to resolve this problem please clean the cache do a cache.do .

Additional Information

A PRB PRB1383770 has already opened  to add refresh mechanism to em_event_type cache.

Article Information

Last Updated:2020-01-30 07:49:32
Published:2020-01-30