Discovery on Windows server fetching the serial number with space.

Steps to Reproduce

Run quick discovery on the windows server in a New York instance.


As a workaround Added a step to "Windows OS - Server" pattern to trim and remove the whitespaces,

Download the attached pattern and apply it to the instance to resolve the issue. 

Windows OS - Servers

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

Related Problem: PRB1383550

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Vendor Risk Management - Madrid 2019 Q1
SR - ITOM - CMDB CI Class Models - 201909

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-09-08 01:36:05