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SAML2: Could not extract Subject NameID from SAMLResponse - Support and Troubleshooting
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  • SAML2: Could not extract Subject NameID from SAMLResponse
KB0812443

SAML2: Could not extract Subject NameID from SAMLResponse


2863 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

This exception pops up when we try to test the SSO connection from the IDP record on the instance. Name id attribute value in the SAML response is all good but still to some reasons we get a blank navpage.do after the IDP authentication when trying to access the instance URL or test SSO connection from IDP record.

Release

Any Release

Cause

The name id attribute on the IDP record under advanced tab on the instance is populated with "Auth context ref class method value" ie urn:oasis:names:tc:SAML:2.0:ac:classes:PasswordProtectedTransport which is an invalid configuration


Resolution

The issue is with the name id attribute populated with incorrect value on the IDP record. Reconfigure the value of this field to blank will fix the issue. It is due to this reason, instance is not able to identify the name id attribute value from the SAML response and an exception is thrown.


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