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Workflow is stuck in switch activity - Support and Troubleshooting
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  • Workflow is stuck in switch activity
KB0812427

Workflow is stuck in switch activity


772 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow is getting stuck at the switch activity.

Release

NewYork

Cause

The choice value is greater than 40 characters and it caused the issue.

Resolution

The result of the switch activity has a limit of 40 characters. If the result is more than 40 characters it will be truncated. But the conditions in the switch activity would still have entire value of the variable choice (more than 40 characters). So there will be a mismatch in the switch activity result and the variable choice and therefore the workflow engine would assume none of the conditions in the switch activity matches and it would not take any path and therefore the workflow is stuck at the switch activity.


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