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Topics are not displaying when Virtual Agent is embedded in an external website - Support and Troubleshooting
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  • Topics are not displaying when Virtual Agent is embedded in an external website
KB0812387

Topics are not displaying when Virtual Agent is embedded in an external website


1568 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

If customers have set up and embed Virtual Agent to an external website through an iframe, some topics are not available in Virtual Agent after clicking on "Show Me Everything"

Release

All

Cause

There is no "public' role set for the Virtual Agent Topic. 

Resolution

From the Create a Virtual Agent topic product documentation it specifies "If a topic is public (available to users, including guest users, who are not authenticated in ServiceNow), select only the Public role."

To resolve the issue, add the "public" role to the topic you wish to be displayed when accessing Virtual Agent embedded in an external website.


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