Notifications

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Description

+ Using secondary notification devices to send SMS to send endusers.

+ Events are successfully created

+ SMS messages are not sent

+ sys_email records not found in the instance

Cause

1. Make sure the notification for secondary devices does not have the issue of to the KB0635948

2. If so, the issue is more likely due to a business rule that aborts the message.

Resolution

Search for the next string in the localhost logs to determine if this KB applies to your issue:

"Operation against file 'sys_email'" 

or in general:

"Operation against file" for any instance table.

The full error message would be:

Operation against file 'sys_email' was aborted by Business Rule 'BUSINESS_RULE_NAME^sys_ID'

Article Information

Last Updated:2020-01-28 03:28:31
Published:2020-01-28