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Description

ITIL users are not able to view any change fields that will be auto-populated using macro in "Propose a new standard change" template catalog item.

Cause

This can be an issue with ACL.

Resolution

You will have to create an ACL with an operation of "save_as_template" for the Change Request table (change_request.*).
You should also add the itil role (or whatever role you desire to require) to discriminate further on the ACL.

Article Information

Last Updated:2020-01-28 01:51:58
Published:2020-01-28