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Get an error message on Deleted Records screen when clicking on 'Undelete with Related' - Support and Troubleshooting
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  • Get an error message on Deleted Records screen when clicking on 'Undelete with Related'
KB0812260

Get an error message on Deleted Records screen when clicking on 'Undelete with Related'


1402 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Audit delete schema not updated to store delete recovery data: sys_id

Cause

delete_recovery field is missing on the sys_audit_delete table

Resolution

The field delete_recovery was added via the plugin Delete Recovery: Partial Undelete Support which was introduced in London.  

Please find the same document about the same below.
https://docs.servicenow.com/csh?topicname=list-of-plugins.html&version=latest

Activating the plugin should bring in the field and should resolve the issue. Please find the URL for the same below.

https://<instance>.service-now.com/nav_to.do?uri=%2Fv_plugin.do%3Fsys_id%3Ddelete_recovery.partial_undelete



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