How to change/customize the keywords used as Common commands in messaging integrations with virtual agent?
Command "agent" is used to Transfer to a live agent. Follow the below procedure to change the command to use some other keyword.
Release or Environment
Madrid and Newer
- In the filter Navigator search for Messaging Apps Integration
- Open Microsoft Teams to see the integrated Teams instance
- Click on the Instance Name:
Refer below document to learn more about virtual agent integration with messaging apps and about conventional interface in messaging integrations: