The 'View Workbench' UI Action in the major incident does not appear to work in IE11, showing the syntax error "'moment' is undefined" in the browser console.


Steps to Reproduce

1. Open an instance using IE11.
2. Open any of the major incidents.
3. Open the developer tool console.
4. Click on "View Workbench".

Observe the blank page and the syntax error in the console:


There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.


Related Problem: PRB1382449

Seen In

SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3

Intended Fix Version


Fixed In

Madrid Patch 10
New York Patch 7
Orlando Patch 1

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Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-02-26 05:31:20