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Catalog item variables are not showing in the variable editor in RITMs - Support and Troubleshooting
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  • Catalog item variables are not showing in the variable editor in RITMs
KB0811714

Catalog item variables are not showing in the variable editor in RITMs


6030 Views Last updated : Jun 5, 2025 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Catalog item variables display on the catalog item during submission, but does not appear in the variable editor in the RITMs when the request is created.

Release

All Releases 

Cause

A UI policy condition is causing the issue when "Reverse if false" is set to true. 

Resolution

Unchecking the "Reverse if False"checkbox on the UI Policy should resolve the issue. The missing variables should appear in the variable editor of the RITMs.


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