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In service portal, widget is not redirecting at expected - Support and Troubleshooting
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  • In service portal, widget is not redirecting at expected
KB0794152

In service portal, widget is not redirecting at expected


1103 Views Last updated : Aug 16, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

If you are clicking on any catalog item and its redirecting you to any other page/home page and not to the page you are expecting that this might be an routing issue.

Cause

Its happening because the "Route to"  has been set to some other page on "Page Route Maps"

Resolution

1.In navigator type Page Route Maps under Service Portal.

2.Search in "Route from" and "Route to" in that particular Widget.

 

If you do not want that you can uncheck the Active button there or else provide the expected "Route to" page there.

 


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