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Workflow stuck and nudge does not progress. - Support and Troubleshooting
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  • Workflow stuck and nudge does not progress.
KB0794052

Workflow stuck and nudge does not progress.


2604 Views Last updated : Mar 11, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Workflow is stuck and nudge does not progress. Note: "green" activity object.


test


Release

All releases

Cause

Condition NOT met preventing wf from moving forward.

Resolution

Use "assigned to" to update condition


Steps:

. Goto assigned_to field

. Update record w/ your sys_user information

. Per the update, the condition will convert to "Assigned To.UserID" which is your sysID

. Note: This is different from sys_updated_by as this is holds string

. Simply using "Assigned To" won't work either as tis hold last user record.

. As assigned_to holds a sys_id

. sys_updated_by holds the string of the User ID who performed last change to the record.

. Updating assigned_to w/ your sys_user record will create assigned_to.userid entry fulfilling condition


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