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Description

Unable to update the STATE of a change using REST/SOAP or GlideScript. The state of change has to be updated through a workflow. 

Release or Environment

Newyork

Cause

Override read-only

Select the checkbox to display the Read-only field, which overrides whether a user can change the field value on the extended table.

https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/data-dictionary-tables/task/t_DefineADictionaryOverride.html

Resolution

On the Change table, if we go to the dictionary of the STATE variable, the override feature of the state is disabled. Hence it is made read-only. 

The value of STATE can only be actioned from a work-flow or glide script.  Disabling "Override Read Only" (OOTB it is not enabled) helped in modifying the state value using REST and SOAP. Below is the screen shot :

 

Article Information

Last Updated:2020-02-07 22:19:52
Published:2020-02-08