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Unable to change the STATE of a change using REST or GlideScript - Support and Troubleshooting
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  • Unable to change the STATE of a change using REST or GlideScript
KB0794036

Unable to change the STATE of a change using REST or GlideScript


608 Views Last updated : Jan 28, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Unable to update the STATE of a change using REST/SOAP or GlideScript. The state of change has to be updated through a workflow. 

Release

Newyork

Cause

Override read-only

Select the checkbox to display the Read-only field, which overrides whether a user can change the field value on the extended table.

https://docs.servicenow.com/csh?topicname=t_DefineADictionaryOverride.html&version=latest

Resolution

On the Change table, if we go to the dictionary of the STATE variable, the override feature of the state is disabled. Hence it is made read-only. 

The value of STATE can only be actioned from a work-flow or glide script.  Disabling "Override Read Only" (OOTB it is not enabled) helped in modifying the state value using REST and SOAP. Below is the screen shot :

 


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