Description
Unable to update the STATE of a change using REST/SOAP or GlideScript. The state of change has to be updated through a workflow.
Release or Environment
Newyork
Cause
|
Override read-only |
Select the checkbox to display the Read-only field, which overrides whether a user can change the field value on the extended table. |
Resolution
On the Change table, if we go to the dictionary of the STATE variable, the override feature of the state is disabled. Hence it is made read-only.
The value of STATE can only be actioned from a work-flow or glide script. Disabling "Override Read Only" (OOTB it is not enabled) helped in modifying the state value using REST and SOAP. Below is the screen shot :